Welcome to the Easy MLS Listings Import – Help Center
HAVE QUESTIONS? WE CAN HELP!
Here you’ll find all our information resources to help you best use the Easy MLS Listings Import plugin by Home ASAP. Still stuck? Feel free to e-mail us or call (904) 800-1811!
(Desktop computer recommended for this process.)
After installing and activating Easy MLS Listings Import, visit the plugins settings page in your WordPress dashboard to complete set-up. Here’s an overview of set-up, so you know what to expect.
- 1. Create a Real Estate Agent Directory Account for the Agent
- 2. Connect to the Agent's MLS Listings
- 3. Place Your Shortcode on the Page
Create a READ Account for the Agent
Connect to the Agent’s MLS Listings
Search for the agent’s name or e-mail from the agent search located in the Easy MLS Listings Import settings page. When you click their name, the plugin will generate a shortcode containing the information you’ll need.
Place Your Shortcode on the Page
Next you will be prompted to create a Facebook business page or it will move you on to the next step.
My listings are not displaying.
Each shortcode contains an agent parameter that tells which agent’s Real Estate Agent Directory profile to use when importing listings. If the value for this parameter is entered incorrectly, listings will not display correctly.
To fix, generate a new shortcode using the agent search tool found on the Easy MLS Listings Import setting page. Then replace the incorrect shortcode with the newly generated shortcode.
MLS Info Missing From READ Profile
Easy MLS Listings Import uses the MLS information entered into the Real Estate Agent Directory (READ) profile for the agent. If that info is missing or incorrect, listings will not display correctly.
To fix, log in to the agent’s READ profile at https://dashboard.homeasap.com. Then click “Update Profile.” Enter the state, MLS name, MLS Agent ID, and MLS Office ID (optional) in the appropriate form fields.
Incorrect Shortcode Syntax
WordPress requires a specific format for the shortcode to work correctly. Common errors include missing brackets and incorrectly typed shortcode names. Also, ensure that the values for parameters are enclosed in quotes.
No Current Listings
It’s common for agents not to carry any listings at certain times of the year. Many agents choose to supplement their own listings with listings from their broker or office. To include office listings, you will need to add an MLS Office ID to the agent’s account on the Real Estate Agent Directory.
I can't find the agent in the agent search.
The Easy MLS Listings Import settings page includes a search tool that lets you easily generate a shortcode to display listings for a chosen agent. You can search for agents by name or e-mail. To generate the shortcode, click their name from the list that automatically appears when you type.
If the agent’s name does not appear, then they probably do not have a Real Estate Agent Directory account or the incorrect information has been provided. In this case, you will need to create a new account for the agent at https://dashboard.homeasap.com.
My MLS or Brokerage information has changed.
MLS and brokerage info can be changed through the Real Estate Agent Directory (READ) dashboard. First, log in to the agent’s READ profile at https://dashboard.homeasap.com. Then click “Update Profile.” Be sure to save your changes before leaving.
My listing information is incorrect.
Easy MLS Listings Import accesses listing information directly from the MLS using the Internet Data Exchange (IDX). In fact, our servers pull this info every 5 minutes to ensure the most accurate info possible.
If the information for a listing is incorrect, agents should first double the check info the information entered into the MLS itself.
If the info is correct on the MLS, you may have a plugin that has stored incorrect info. Caching plug-ins such as WP Super Cache or W3 Total Cache store static copies of web pages to improve performance. These plug-ins usually allow you to specify pages that should not be cached. Try excluding pages that contain the Easy MLS Listings Import shortcode.
Web browsers also store info on your computer so that it loads on return visits. Sometimes clearing this cache will fix the problem. You can learn about clearing your cache here.
I'm not receiving lead notifications.
When a person completes a lead form for your listing, their info will be sent to the email address associated with their Real Estate Agent Directory (READ) account. You can check e-mail settings by visiting https://dashboard.homeasap.com. Also, be sure that the “Receive Customer E-mails” toggle is set to “Yes.”
If these settings are correct, you may also want to check your junk mail folder. Be sure that you allow messages from the Real Estate Agent Directory and Home ASAP.
The wrong listings are showing.
If the wrong listings appear, then you may have selected the wrong agent when generating your shortcode. Return to the Easy MLS Listings Import settings page, and repeat the process for selecting an agent and generating a shortcode.
If some listings belong to the agent and others do not, then it’s possible that the agent has also chosen to import listings from the agent’s brokerage. This option can be disabled by removing the MLS Office ID from the agent’s Real Estate Agent Directory (READ) Account.