FREQUENTLY ASKED QUESTIONS

To cancel service, please contact us and specify your reason for cancelling, as we continuously seek to improve our products to best meet the needs of our customers.  Your feedback is not necessary or required for cancellation, but we do value your opinion about our...

We want you to be 100% satisfied with our service and go to great lengths to assist our agents in getting IDX service activated and working properly while maintaining a good relationship with the MLS’s.  Agents are asked to provide timely responses to our Team...

Update the card you have on file by going here.  Contact our Billing department for further assistance at [email protected] Back to FAQ

No problem! You can easily update your credit card by following the link here. Back to FAQ

Make sure you’re logged into your personal Facebook account (that’s how our app identifies your Agent Profile and subscriptions) Search for “Real Estate Agent Directory” in the search box within the blue bar at the top of Facebook Locate “Real Estate Agent Directory”...

Facebook does not allow personal pages to be used for Business purposes, so the tab must be put on a Facebook Business Page. That Business Page is identified by a Personal Profile, however, which is why we have you log in using your Personal Facebook information. Then...

At this point we are only able to display 1 MLS per account. If you have more than one personal Facebook account, we can link them to separate MLS accounts. Back to FAQ

Yes. Just make sure you add us as admin for all of the pages you would like to add the tab to, and let us know about all of them. Also be sure your broker approves of all of the pages where you would like to add the tab. Back to FAQ

IDX Home Search will show your information as the branded agent with all properties listed with your MLS. If a buyer clicks on a home listed through a different MLS, we must switch to an agent with that MLS to maintain MLS compliance. However, if the buyer clicks on...

The Facebook app does not allow much room for the tabs that are visible on the computer interface. But there are a couple of ways you can encourage people to search for homes through your Business Page. Detailed instructions for most of these are available in our...

When people search for homes through “your” HomeASAP site, they show up as Leads. If they were “Logged In” when they searched, they will show up as “identified” leads, and you will have access to all of the information Facebook will allow. If they did not log in...

The timeline varies based on approvals that are required by each MLS. In some cases, the approval process is very quick. In other cases, it is more complicated. Also, Facebook recently made some changes, which meant that only people who have more than 2,000 fans on...

If the solutions above do not resolve the problem, be sure to check if there is another agent who is also an admin on your business page, who has linked their Directory profile to your page. If so, this would prevent you from seeing the page in the drop-down. Back to...

If you are experiencing problems linking your Directory profile tab to your business page: Make sure your business page does not have a country or age restriction. You can adjust this by going to your business page, clicking ‘Edit Info’ and ‘Manage Permissions.’ For...

If using a mobile device such as a phone or tablet, we recommend using the mobile browser to access Facebook. The Facebook Mobile App presents a number of compatibility issues that will prevent you from using many of our features. We are hard at work on making all...

If a Real Estate Agent Directory services tab (My Agent Profile, Featured Listings, Find a Home) does not work when clicked from an agent’s Facebook business page, it is usually because the agent has set Country and Age restrictions for that page which prevents the...

To ensure the best speed, security and support, we built the Directory so it’s cross-browser compatible with the most recent versions of web browsers. If you’re experiencing difficulties with your agent profile check to make sure you’re using the most up-to-date web...

Separate licensing fees are determined by your MLS and will vary depending on the MLS you belong to. While some MLSs charge for the use of their IDX data, others may not. We do not have any control over the fees collected by your MLS for IDX purposes. To verify...

When MLS Status Pending If you signed up for IDX Home Search and your MLS is currently pending, you will not have an active search. If an MLS is listed as Pending, it means we are still working with the MLS to obtain an IDX feed. Please note you will not be charged...

Make sure you are using the latest version of your web browser and have updated your age and country restrictions for your business page. If this doesn’t resolve the problem, be sure to check if there is another agent who is also an admin on your business page, who...

Facebook recently changed page security settings which had unintended consequences for some Facebook application users including the Real Estate Agent Directory on Facebook. This change affected about 5% of our members from being able to properly display their Agent...

Home buyers can search for your listings several ways: Buyers can visit your business page, click on your ‘Find a Home’ tab and perform a search. Buyers can visit your business page, click on your ‘Agent Profile’ tab, click on your ‘Find a Home’ tab and perform a...