FREQUENTLY ASKED QUESTIONS

IDX Home Search

How do I cancel my service? What is your cancellation policy?

To cancel service, please contact us and specify your reason for cancelling, as we continuously seek to improve our products to best meet the needs of our customers.  Your feedback is not necessary or required for cancellation, but we do value your opinion about our...

What do I need to do to get my IDX service activated?

We want you to be 100% satisfied with our service and go to great lengths to assist our agents in getting IDX service activated and working properly while maintaining a good relationship with the MLS’s.  Agents are asked to provide timely responses to our Team...

Can I get the service on more than one Business Page?

Yes. Just make sure you add us as admin for all of the pages you would like to add the tab to, and let us know about all of them. Also be sure your broker approves of all of the pages where you would like to add the tab. Back to FAQ

How will I get leads?

When people search for homes through “your” HomeASAP site, they show up as Leads. If they were “Logged In” when they searched, they will show up as “identified” leads, and you will have access to all of the information Facebook will allow. If they did not log in...

When will the app be functional on my Facebook page?

The timeline varies based on approvals that are required by each MLS. In some cases, the approval process is very quick. In other cases, it is more complicated. Also, Facebook recently made some changes, which meant that only people who have more than 2,000 fans on...

Experiencing problems linking directory profle tab to business page?

If you are experiencing problems linking your Directory profile tab to your business page: Make sure your business page does not have a country or age restriction. You can adjust this by going to your business page, clicking ‘Edit Info’ and ‘Manage Permissions.’ For...

Unable to access via mobile device.

If using a mobile device such as a phone or tablet, we recommend using the mobile browser to access Facebook. The Facebook Mobile App presents a number of compatibility issues that will prevent you from using many of our features. We are hard at work on making all...

App not working on agent’s Facebook page?

If a Real Estate Agent Directory services tab (My Agent Profile, Featured Listings, Find a Home) does not work when clicked from an agent’s Facebook business page, it is usually because the agent has set Country and Age restrictions for that page which prevents the...

What are your recommended browser versions and operating systems?

To ensure the best speed, security and support, we built the Directory so it’s cross-browser compatible with the most recent versions of web browsers. If you’re experiencing difficulties with your agent profile check to make sure you’re using the most up-to-date web...

Are there additional MLS’ fees for IDX Home Search?

Separate licensing fees are determined by your MLS and will vary depending on the MLS you belong to. While some MLSs charge for the use of their IDX data, others may not. We do not have any control over the fees collected by your MLS for IDX purposes. To verify...

IDX Home Search not working?

When MLS Status Pending If you signed up for IDX Home Search and your MLS is currently pending, you will not have an active search. If an MLS is listed as Pending, it means we are still working with the MLS to obtain an IDX feed. Please note you will not be charged...

Facebook page restrictions preventing apps from working.

Facebook recently changed page security settings which had unintended consequences for some Facebook application users including the Real Estate Agent Directory on Facebook. This change affected about 5% of our members from being able to properly display their Agent...

How do home buyers search for your listings?

Home buyers can search for your listings several ways: Buyers can visit your business page, click on your ‘Find a Home’ tab and perform a search. Buyers can visit your business page, click on your ‘Agent Profile’ tab, click on your ‘Find a Home’ tab and perform a...

TurnKey Suite

Payments

My payment failed. Where can I go to update my card? No problem! You can easily update your credit card by following the link here. I need to add a different card to my account, what should I do? Switch out the card you have on file by going here. Contact your Account...

Advertising

I want to do advertising for my business page. Can you help me with that? Yes! There are many different advertising options and our team of marketing consultants will run your custom, locally targeted ads for you! Download our Advertising Guide for more information....

Dream Sweeps

What is Dream Sweeps? Dream Sweeps is a monthly sweepstakes service that is included in your TurnKey Suite subscription. Dream Sweeps builds excitement around your page by giving your visitors a chance to win monthly prizes. Prizes are gift cards to home-related...

IDX Home Search

What is IDX Home Search? IDX Home Search is a home search service that is included in your TurnKey Suite subscription. Buyers are able to search the entire inventory of homes in their MLS directly on your Facebook business page. What’s better about IDX Home Search on...

Facebook help

How do I move page tabs around? 1. Log into your Facebook account and go to your business page. 2. Click on ‘More’ on the right-hand side of your tabs. 3. Click ‘Manage Tabs.’ 4. Drag to reorder. 5. Click Save. How do I edit a post? 1. Go to your business page. 2....

Page Engage

What is Page Engage? Page Engage is a content posting service that is included in your TurnKey Suite subscription. With Page Engage, we will auto-post real estate images and articles to your page daily in order to build engagement on your page, start conversations and...

Services overview

What is TurnKey Suite? TurnKey Suite is a full-service marketing solution for real estate agents on Facebook. Establish your personal brand and grow your business with the assistance of an Account Management team dedicated to your success. The service is offered...

Page Engage

Why is it so complicated?

We ask ourselves that all the time. Unfortunately, there are lots of people in the world who want to do evil things on the internet (steal your identity, steal your money, etc.), so Facebook is constantly making changes to try and keep the rest of us protected from...

I followed the above instructions, and it’s still not showing up.

On your Personal Facebook page, make sure the Business Page you are looking for shows up as a Page you Manage. If it doesn’t show up there, you do not have admin to the page, someone else does.If the page is there, verify that it is actually “published”. Back to...

Who selects the content and where do you find it?

Our social media experts filter and save images and articles from various sources around the web. A majority of our content is not specific to your location, brokerage, or area of expertise. This makes it a great fit for just about any agent! Back to FAQ

Does Page Engage post my featured listings?

Yes! We’ll automatically import and post them from your MLS once a month. We’ll take up to 5 of your most recent listings and display them in an attractive carousel post format. When users click they’ll be able to see the entire listing details and photos! Back to...

Does Page Engage post local content?

Content is not location specific; instead we use highly engaging images and articles from around the web to get you more likes, shares, comments and increase your viral reach. Back to FAQ

Why is Page Engage not posting to my page?

If you just signed up for Page Engage: You’ll see your first post on your page 24 hours after you sign up. If you were receiving Page Engage posts, and they stopped posting: If you recently changed your Facebook password or have logged in from a new location, this may...

Dream Sweeps

What is the approximate chance of being selected a winner?

The chance of winning is dependent upon the number of entries received per drawing. This number will vary from month to month due to the number of agents that have Dream Sweeps and also how many times fans choose to enter individually. Chat Now   Back to FAQ

How do people find out about my sweepstakes?

There are several ways that people find out about your sweepstakes. We send you a link to promote your sweepstakes on your Facebook business page, personal profile, or elsewhere. When someone ‘likes’ your page to enter your sweepstakes, news feed stories are shown to...

How do we find out who won?

We post the winner to your Facebook business page each month. We also announce the winner on our Facebook wall each month. Here is a gallery that contains all the winners of Dream...

How are the winners selected?

One winner is randomly selected each month. If one of your fans is selected as the winner, we will send the prize directly to them on your behalf. The winner is chosen from a pool of entries, not just the entries on your page. Chat Now   Back to FAQ

How are Dream Sweeps prizes paid out?

Dream Sweeps prizes are paid out in the form of a gift cards valued at $600 USD. The prize may be distributed across different gift cards. Chat Now Back to FAQ